Production/Returns

JanaFak

Production/Returns

Production
Production time for T-shirts and bags is approximately 3 working days from payment. During busy times, such as the holiday season, production time may sometimes extend to 7 working days. Production time for sweatshirts and leggings is approximetly 2-2.5 weeks from payment. Please let us know if you have a certain date or occasion by which you are hoping to have your product for, and we will do our very best to accommodate your deadline!
Shoot us an email at design@janafak.com with your request and we will see what we can do!

Returns
If you're not satisfied with your size it can can be excanged (except sweatshirts; these are custom made). All returns must be made within 7 days of receiving your order. You are responsible for the return shipping. All returned items must be in the original condition you received them in. Sorry, we cannot accept washed items. If a washed item is returned, it’ll have to be refused and sent back. 

If the item has a defect, please email design@janafak.com first to receive different shipping instructions.

Return address:
Grafikdesign, Workshops Jana Fak
Roggenweg 21, 89233 Neu-Ulm
Germany

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Jana*